On the latest business news, we talk about the fuel price hike, Eskom and the JSE first quarter results, Zanele Kunene gives us more insight on The Business Wrap. On the main topic, we discuss bad customer experiences and how to navigate and ensure that your consumer rights are protected. We talk to Ouma Ramaru, a media liaison training and outreach manager from Consumer Goods & Services Ombud and Mr Akhona Nbetsu, a corporate legal attorney from Legal Aid SA.